Customer Service

Contact UsReturns PolicyShipping PolicyPrivacy Policy

BY PHONE
(877) 658-7427
8:00 a.m. – 5:00 p.m. M-F EST

BY MAIL
FoamboardWarehouse
150 Beekman Street
New York, NY 10038

RETURN PROCEDURES

We want you to be happy!

We’ve built our success around taking care of our customers, so if you’re not completely satisfied with the quality of the merchandise you receive, we want to make it right. We’ll provide a full replacement or refund if merchandise falls short of your expectation.

Returns

You can return merchandise for exchange, store credit, or refund—with your receipt—within 30 days of purchase. The merchandise must be in its original packaging and in sellable condition.

Merchandise shipped or ordered online

If you need to return an item we’ve shipped to you, please call us toll free at 877 658 7427 for instructions on return shipping and to obtain a return authorization (RA) number. An RA number is necessary before you can ship anything back to our warehouse.

Damage claims

All our shipments are insured so if you receive a package that’s been damaged or tampered with, we can take care of you! Please take these steps:

1. Sign the FedEx or other carrier’s receipt—and note on it that the carton appears damaged. Also, please keep a copy of this receipt for yourself.

2. If the damage is discovered after the carrier is gone, please notify them or FoamboardWarehouse (877 658 7427) by phone within 72 hours.

Reimbursement

We will provide a refund in the same tender you used to pay. If you used a credit card, we can only credit to that same card.

Backorders/Refunds

We can line-item backorder any out-of-stock products with a price of $25 or more—or if you’ve ordered open stock items in volume with an aggregate total price of $25 or more. Products with a total line price under $25 will be canceled. If you’ve paid by credit card, we won’t charge your account for an unshipped item. If you’ve paid by check or money order, we’ll send a refund check. After 30 days, you can re-order and the stock most likely will be replenished.

Unfortunately, we cannot accept returns of the following items:

Decorative and loose papers, presentation products, books, Pantone color match materials, projectors, special or custom order merchandise, custom framing, custom printing, custom cut products, clearance or markdown merchandise, or any used or opened products.

Cancellations

Please call 877 658 7427 and ask to speak with “Customer Service” to cancel an order. Please note that most of our orders ship within a 48-72 hour time period. To ensure that your order gets cancelled before it ships, please call us as soon as possible. There is up to a 20% cancellation fee on all orders shipped then later cancelled.

Thank you for shopping at FoamboardWarehouse!

Standard shipping is done via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS). Allow up to 3 days for warehouse processing. Once your order leaves our warehouse, transit time is up to 7 to 10 business days within the 48 continental U.S., based on your location. Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee. We’re sorry, but at this time we are unable to ship to PO Box address.

Scope

 

This statement applies to information about you to foamboardwarehouse.com, Inc. and its affiliated companies.

 

Information We Collect

 

We collect information about you from a variety of sources, including:

  • Information from you directly, such as when you complete a form on our website or in our stores
  • Information about you when you visit our website, make a purchase, use our services or view our online ads
  • Information about you from other sources, such as from our vendors

All the information we collect about you may be combined to help us tailor our communications to you, improve the content of our website, and optimize your shopping experience.

 

Uses

 

We use the information we collect to provide the products and services your request, to tell you about other products and services we offer, and to manage our website and services.

 

Information Sharing

 

We may share your information:

 

How to Contact Us

 

If you have any questions about our privacy practices, you may contact us:

  • By mail at:

FoamboardWarehouse
150 Beekman Street
New York, NY 10038

 

Your Contact Preferences and Opt-Out Choices

 

Email

  • Use the unsubscribe link in the footer on any foamboardwarehouse.com promotional or marketing e-mails
  • Sign into your Account on foamboardwarehouse.com , click on My Profile and indicate your opt-out preferences
  • Write to us by mail at:

FoamboardWarehouse, Inc.

150 Beekman Street
New York, NY 10038